Customer Experience

The development of PitneyShip Cube reflects our commitment to a client-centric approach. Pitney Bowes is leading the way to reduce the complexity of sending.

Pitney Bowes is a global shipping and mailing company focused on providing technology and logistics solutions to streamline and improve business shipping operations.

Finding technical talent is increasingly difficult while client expectations for great service continue to rise.

Providing excellent customer service and user experience is a game-changer in business today.

It doesn’t matter what role or job function you have – or where in the world your clients are — you must start with their definition of value, so you can deliver it to them from Day 1

On the heels of our transformation into shipping and ecommerce logistics, ensuring we have the trust of our clients is key to our next chapter.

It doesn’t matter what role or job function you have — when it comes to CX it’s about understanding the client, anticipating their needs, and then going the extra mile and, simply put, delighting them.

LUMA Institute’s CEO, Chris Pacione, took to the virtual stage with Ruth Frank (VP, Experience Design) to tell the story of collaboration and change at Design Thinking Virtual Experience 2020.

Customer experience has been an important topic at Graph Expo 2016. At the Xplor event, sponsored by Pitney Bowes, Matt Swain of InfoTrends moderated a panel focused on the importance of delivering exceptional customer service by understanding customer expectations.

Creating great outcomes require sophisticated craftsmanship & innovation. Expertise in tech, APIs, IoT, and advanced analytics are all important parts of the equation.