Challenges stack up for package delivery on campus.

​Universities across the nation are grappling with an unprecedented surge in student package deliveries, a trend that has intensified over the past few years. This influx is placing significant strain on campus mailrooms, leading to logistical challenges and operational inefficiencies. Pitney Bowes offers a suite of technologies designed specifically for higher education—from smart lockers and automated receiving to data-driven mail and shipping tools.

The growing challenge

A survey conducted by Pitney Bowes and University Business in February 2020 revealed:

• 70% of universities experienced an increase or significant increase in package deliveries compared to 3–5 years ago.​
• 63% reported an incomplete view of total shipping, receiving, and postage costs across all departments.
• 59% receive packages at a central mailroom, leading to space and logistical challenges.

These statistics underscore the pressing need for universities to reevaluate and enhance their mailroom operations to accommodate the growing volume of packages.

Most significant problems on campus:

• 77% reported a lack of storage space
• 77% cited logistics of delivery and pickup as major issues
• 47% faced delays in recipients picking up packages
• 35% dealt with large amounts of cardboard and paper waste or recycling

These stats reflect the urgent need for universities to modernize mail handling, reduce operational strain, and improve the campus delivery experience.

Innovative solutions on the horizon

To address these challenges, many institutions are turning to technology-driven solutions:

• Centralized tracking systems: Implementing software that offers real-time visibility into package status and departmental costs, enabling better resource allocation and budgeting.
• Smart Lockers: Introducing secure, automated lockers for contactless package pickup, reducing mailroom congestion and providing students with convenient access to their deliveries.
• Integrated management platforms: Utilizing systems that consolidate shipping, receiving, and postage data, offering a comprehensive view of operations and facilitating informed decision-making.

By adopting these solutions, universities can streamline their mailroom processes, enhance efficiency, and improve the overall student experience.

Looking ahead

As online shopping continues to grow, the volume of student package deliveries is expected to rise. Proactively implementing scalable and efficient mailroom solutions will be crucial for universities to manage this trend effectively. Pitney Bowes ParcelPoint™ Smart Lockers offer a seamless pickup experience, reduce staffing strain, and help manage space more efficiently—making them an ideal solution for modern campus mailrooms.