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"We can't find that number in our system." message appears when registering for your account

Learn how to resolve the message "We can't find that number in our system." when registering for Your Account.

Issue

The message "We can't find that number in our system." appears when registering for Your Account.

Cause

The account number you are using to register is not recognised.

Resolution

  1. Confirm the country flag in the top right corner is the same location as the account address.
    Country location on the support site
  2. Verify the account number is correct.

If you need further assistance, please chat with us.

UPDATED: 19 December 2024