Using Multi-Factor Authentication (MFA) in PitneyShip Pro, PitneyTrack Inbound and Smart Access Management

Multi-Factor Authentication (MFA) is a security feature that requires users to enter a code sent via email when signing in. If this feature is enabled, all users in the subscription will be required to set up and use a multi-factor authentication method.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

• Turning on multi-factor authentication (admin)
• Signing in with multi-factor authentication

Turning on multi-factor authentication (admin)

Multi-factor authentication must first be turned on by an administrator.

Only users with the role of Admin can perform this procedure.

1. Select Settings > General Preferences.
2. Select Require multi-factor authentication (MFA) for all users.

Deselect Require multi-factor authentication (MFA) for all users to turn off MFA for all users.

Signing in with multi-factor authentication

1. Go to the signin page.
2. Enter your username (email address) and password.
3. Select Sign In.
4. Select Send me the code. The code will be sent to the email address for your account.
   
5. The verification code will be sent to the last email address you used.
6. Enter the code you receive and select Verify.