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Preventing and resolving WOW errors on the Connect+ series and SendPro P

Learn how to prevent and resolve WOW errors on the Connect+ series and SendPro P.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Watch this video or follow the below steps to learn how to prevent and fix most Weigh-On-The-Way® (WOW), issues on the Connect+ and SendPro P franking machines.


 
  1. Lift the (a) feeder W-O-W transport cover and the (b) printer cover.
    transport cover and printer cover open
  2. Remove any debris (like paper clips or rubber bands) from the W-O-W deck. 
    Where to look for debris on the WOW deck
  3. Lift up on the W-O-W transport release lever.
    WOW transport lever open
  4. Fill a water-spray bottle and spray water on a lint free cloth.
    Spray bottle being filled Spray bottle spraying water onto lint free cloth
  5. Wipe any dirt off the W-O-W deck, including the printer entrance roller.
    Cloth cleaning the WOW deck
  6. Close the W-O-W transport release lever.
  7. Close the feeder W-O-W transport cover and the printer cover.
    All covers closed
  8. Prepare the envelopes for the feed deck.
    1. Align the stack of envelopes by tapping on a flat surface. Do not use the W-O-W cover as the surface.
      Stack of envelopes being aligned
 Stack of envelopes being aligned on the machine
  1. Fan the envelopes.
    Envelopes being fanned
  2. Shingle the stack of envelopes (slant as shown).
    Envelopes shingled and slanted
  3. When loading the envelopes onto the feed deck, make sure you do not lean up against the machine or have anything touching the W-O-W section.
    Client leaning against the meter
  4. When running mail, be sure to follow these guidelines:
    • Do not place any items on the machine.
      Items stacked on the meter
    • Make sure the machine is on a stable  surface. If the machine is on a table, it should not move either forward or backward or side to side when you press against the table or machine.
    • All of the feet on the machine must be flat against the surface and the machine must be level.
      Meter must be level and its feet must all be resting on the table
    • Make sure machine is not located nears any fans or any sources of vibration.Fan and vibration close to meter
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UPDATED: 17 May 2024