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Tape Transport error on the SendPro C Auto

Remove the stuck tape from the device if Tape Transport error appears.
Products affected: SendPro® C Auto (7H20A, R7H20A, R7H20AM)

Issue

"Tape Transport error" appears and you cannot print tapes.

Cause

A tape is stuck in the device.

Resolution

  1. Remove the tapes from the tape slot.
    Tape slot location
  2. Turn the paper jam lever clockwise to drop the deck and remove the tape.
    Paper jam lever, drop deck position
  3. Turn the jam lever back to the locked position.
  4. Replace the tapes in the tape slot on top of the feeder. Make sure the printable side faces to the right (toward the touchscreen). Tap Tape to continue.

UPDATED: 13 October 2023