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Your franking machine cannot download postage, download software or perform a rate update while connected using PC Meter Connect.
Either the franking machine cannot communicate with PC Meter Connect, or PC Meter Connect cannot connect to the Pitney Bowes Data Centre.
If your issue is not resolved, try Solution 2.
If your issue is not resolved, try Solution 3.
If your issue is not resolved, try Solution 4.
Recommended: Use a USB port on the back of your computer.
If your issue is not resolved, try Solution 5.
*Important: Mac, Linux and other non-Windows operating systems are not currently supported. FIPS mode is not currently supported on Windows 10.
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UPDATED: 17 June 2024