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"Invalid Account Number" message on the DM60

Please chat with us to resolve the Invalid Account Number message.
Products affected: DM60™ (K722)

Issue

The "Invalid Account Number" message appears when installing or adding funds to your franking machine.

Cause

You may have an issue with your Pitney Bowes account.

Resolution

Please chat with us to resolve this error.

UPDATED: 14 July 2023