Troubleshooting a password reset for the your account portal

The Answer to the Security Question does not Match our Records

1. Go to the Sign In page .
2. Select Forgot your password. 
3. Select the option Email me to Reset my Password.
4. Reset your password by selecting the link from the email sent.

Password Reset Link was not Received

• The email can take up to 15 minutes to arrive. 

1. Check your email junk or spam folder and search for the email address transactional@emails.pitneybowes.com.
2. Have the email address transactional@emails.pitneybowes.com added to your address book and reset the password again.
   • Companies with high network security may need to have this email added to their approved recipient list to ensure it is not blocked. 
3. If the email still cannot be located, please chat with us.