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"The email and password you entered do not match" message appears when signing in to Your Account

Learn how to resolve the error message "The email and password you entered do not match" when signing in to Your Account

Issue

When signing in to Your Account the message "The email and password you entered do not match" appears.

Cause

The email and password combination you have entered is incorrect.

Resolution

  1. Verify the email and password are entered correctly.
    • Tip: Confirm you are using the correct login email and check for typos.
    • Tip: Passwords are case-sensitive; check caps lock is not enabled.
  2. If you are still not able to sign in, use the Forgot your password link? on the sign-in page to reset your password.

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UPDATED: 13 January 2025