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"No scale connected" message on the SendPro Mailstation

If your SendPro Mailstation displays "No scale connected" when you place a letter on the scale, follow these steps to resolve the issue.
Products affected: SendPro® Mailstation

Issue

The device displays the "No Scale connected" message when trying to zero the scale.

Resolution

Try these solutions in order:

Solution 1: Check USB ports

  1. Ensure there are no other devices plugged into the device's USB ports.
  2. Connect the scale to a different USB port.

usb-ports

Solution 2: Restart the device

  1. Hold the power button until the screen displays Shutting Down.
  2. Once off wait 5 seconds.
  3. Tap the power button.

Solution 3: Hard-reboot the device

  1. Disconnect the power cord from the back of the machine.
  2. Wait ten seconds.
  3. Plug the cord back in firmly.
  4. Tap the power button.

UPDATED: 11 March 2022