Returning an upgraded or defective meter

Learn how to return your old meter to Pitney Bowes if you have received a new meter for an upgraded or defective meter.

• Returning a meter
• Credits for unused postage
• Confirm unused postage was credited

Returning a Meter

Engineer installed machine

For any machine installed by a Pitney Bowes Engineer, the technician will arrange the return of the machine, unused postage will be credited to the postage account within 10 working days.

Self-install machine

To return a self-install machine, an email will be sent with a link to a UPS portal to arrange collection. Unused postage will be transferred from the machine, back to the postage account once it arrives in our returns centre.

• If the email to arrange collection was not received or assistance is needed when returning a meter, you can Create a Case online.

Return Tips:

• Select the option UPS-On Call Pickup within the UPS collection portal to arrange a driver to collect the machine.
• The View/Print label option is for drop-off requests to a UPS access point only.
• For updates on booked return orders contact UPS directly, on 0845 1610015.

Credits for Unused Postage

Unused postage will only be credited once a machine has been returned, and the funds are withdrawn. Unused postage is credited back to the postage account, ready to be downloaded onto the new machine.

Funds withdrawn from your meter will be refunded by cheque directly from Royal Mail: See Unused Postage Refunds.

Confirm unused postage was credited

Unused postage credits will show in your online account after the funds are withdrawn. Follow the steps below to confirm the funds were credited.

1. Sign in to the Pitney Bowes Your Account online portal.
2. Select the Invoices button from the Your Financials dashboard for the desired account type.
3. Use the Invoices button to view balances against individual account types.

If you need further assistance, please chat with us.