Returning an upgraded or defective meter
Learn how to return your old meter to Pitney Bowes if you have received a new meter for an upgrade or defective meter.
Returning a Meter
Engineer installed machine
For any machine installed by a Pitney Bowes Engineer, the technician will arrange the return of the machine, unused postage will be credited to the postage account within 10 working days.
Self-install machine
To return a self-install machine, an email will be sent with a link to a UPS portal to arrange collection. Unused postage will be transferred from the machine, back to the postage account once it arrives in our returns centre.
If the email to arrange collection has not been received or assistance is needed when returning a meter, you can Create a Case.
Return Tips:
- Select the option UPS-On Call Pickup within the UPS collection portal to arrange a driver to collect the machine.
- The View/Print label option is for drop-off requests to a UPS access point only.
- For updates on booked return orders contact UPS directly, on 0845 1610015.
Credits for Unused Postage
Unused postage will only be credited once a machine has been returned, and the funds have been withdrawn. Unused postage is credited back to the postage account, ready to be downloaded onto the new machine.
- Engineer Install Machine: Unused funds will be transferred from the machine back to the postage account by a Pitney Bowes technician when they are on site .
- Note: If the machine is inoperable, the technician will arrange the return of the machine and funds will be returned to the account within 10 working days.
- Self-Install Machine: After a machine is returned, unused postage will be credited to the postage account within 10 working days of us receiving the machine.
Confirm unused postage was credited
Unused postage credits will show in your online account after the funds are withdrawn. Follow the steps below to confirm the funds were credited.
- Sign in to the Pitney Bowes Your Account online portal.
- Select the Invoices button from the Your Financials dashboard for the desired account type.
- Use the Invoices button to view balances against individual account types.
If you need further assistance, please chat with us.
UPDATED: 27 August 2024