Installing the SendPro Mailstation

Watch this video or follow the instructions below to learn how to install your device.

If you are installing a SendPro Mailstation for the first time, follow these instructions.

1. Before you begin
2. Open the box
3. Unpack the device
4. Connect the device to the power source
5. Select network connection type
6. Continuing installation
7. Install the ink cartridge and run a test print
8. Install the scale
9. Add postage

Before you begin

Follow the instructions below to learn how to install your device.

Create a Your Account

Before you begin installing your new SendPro Mailstation, you need to create a Your Account.

To create your Your Account you will need your 8-digit Pitney Bowes Limited account number and serial number that can be found on your welcome email.

You will be required to enter Your Account credentials- your email address and password, during the installation process.

Visit pitneybowes.co.uk/signin and click Sign up now to create your account.

Choose how to connect to the internet

You will need to decide what type of connection (wired or wireless) you wish to use.

Wired Connections

• Takes about 10 minutes to set up
• Requires access to a network port and power outlet

Wireless Connections

• Takes about 15 minutes to set up
• Requires access to a wireless network (router) and power outlet
• Requires a wireless network name and password

Open the box

This diagram lists the items you should find in your box. If anything is missing, contact Pitney Bowes.

Unpack the device

1. Remove all tape.
   
2. Open and remove the orange protector.
   
3. Close the cover.
   

Connect the device to the power source

1. Connect the device to a wall power outlet.
   
2. Press the power button, and wait for the system to start up.
   
3. Tap Get Started on the touchscreen and continue installation steps.
   

Select network connection type

During this part of the installation, you will be prompted to select your network connection type.

1.  Tap the network type, either Wired or Wireless.
   • If you tap Wireless:
     • Tap the name of your router and the password.
     • Enter your password.
     • Tap Connect.
   • If you tap Wired:
     • Plug in the Ethernet cable on the back of the device.
     • Tap Advanced Network Options.
     • Tap Connect.
2.  Tap Continue when you see a "Connected to Network" message.

Continuing Installation

Continue to follow the prompts on screen to select your language, log into your Your Account and to complete the online installation.

When prompted you are ready to install the ink cartridge and the scale.

Install the ink cartridge and run a test pattern

1. Remove the ink cartridge from its container. Remove the orange sticker from the bottom of the ink cartridge.
   
2. Open the ink door.
   
3. Slide the cartridge in at an upward angle, then firmly press it up until it clicks into place.
   
4. After you click the ink cartridge into place, close the ink door.
   
5. Tap Continue.
6. When the screen says Create a Test Print, insert an envelope or tape sheet into the slot, pushing in all the way to the back and right. The device clamps the letter and prints postage. The power button flashes while the device prints.
   
7. When the test print envelope is released by the device, compare the printed test pattern to the ones on the screen.
8. Tap Good Test Print if the test pattern looks good.
   
9. Tap Continue.

Install the scale

1. Open the door on the right side of the device to access the USB port.
   
2. Connect the USB cable to the device.
   
3. Position the scale
   • Option 1: install the scale behind the device
     1. Slide the scale stand under the left back side of the device. 
        
     2. Make sure the scale stand slides along to the left side of the bottom of the device.
        
     3. Slide the scale into the pegs on the scale stand.
        
   • Option 2: install the scale on either side of the device
     1. Respond to the prompts on the display to complete the scale installation.
        

Add postage

1. Tap Continue.
2. Enter an amount.
3. Tap Add Postage.

Your SendPro Mailstation is ready for use.

Related topics

• "Something went wrong" message on the SendPro Mailstation
• Advanced connectivity requirements for SendPro Mailstation
• Adding a cost account in SendPro Mailstation