AutoInk Explained

Autoink is a contractual program that monitors your ink usage and automatically ships a replacement ink once a low ink alert is received.

The Autoink program is a convenient way of ensuring you don’t run out of ink. By connecting the meter to Pitney Bowes, low ink alerts are sent to us when your current cartridge reaches a capacity of 10% or less, a replacement cartridge will then automatically be delivered.

Autoink is only available for SendPro C and DM60 products. Enrolment in the program is determined by your current contract.

Confirm your franking machine is connected

DM60

Successful Connection is indicated by the flashing green light on SmartLink. If you are experiencing issues connecting see, Diagnose connection issues.

SendPro C

Locate the WiFi symbol in the upper right corner of the screen. A slash through this icon indicates connectivity issues. If you are experiencing issues connecting, see Diagnose connection issues.

A new cartridge is shipped

Spare ink cartridges and labels for larger items are not included in the Autoink program but may be purchased separately at the Pitney Bowes store . The correct labels for a DM60 and Sendpro C are DBL-LBL250 or DBL-LBL1000.

Confirm the ink order was shipped in Your Account

1. Sign in to the Pitney Bowes Your Account online portal.
2. Select View Order History from Previously Ordered Products.
3. Review the items in your Order History.