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Cancelling and returning equipment

Learn how to cancel a contract and return a machine. Also, learn how to apply for a credit of unused postage after a contract is cancelled.

Follow these steps to cancel a contract and return a meter to Pitney Bowes. 

1. Request a cancellation

To request termination of a contract create a case through your online portal. A case number will appear, this will also be confirmed by email. Your case will be assigned to a team that will assist with your request and inform you of the next steps.  

2. Return a meter 

  1. Once a cancellation is finalised a member of the team assigned to your request will provide a link to a UPS returns portal via email.
    • Some equipment may require a Pitney Bowes engineer to attend site to complete the return of the machine, this will be advised once the cancellation has been completed. 
  2. Follow the steps on the left side of the returns portal to process the return of a meter. 
If the final cancellation email has not been received or further assistance is required with a collection you can create a case. For updates on booked return orders contact UPS directly on 0845 1610015.
 

Credits for unused postage

For information on how your unused postage will be returned to you, see Credits for unused postage when returning a meter.

UPDATED: 19 December 2024