Requesting a refund of a credit balance

Refund requests can only be processed for accounts that hold a credit balance. See Checking an Account Balance to confirm if an account holds a credit balance.

1. Sign in to the Pitney Bowes Your Account online portal.
2. Select the Support & Cases menu and click Create a New Case.
3. Choose Financial Support>Payment>then your account type.
4. Select the radio button I have a credit on my invoice.
5. Enter any relevant information to your case in the details about your case box.
6. Click Submit.

To help us resolve your case more efficiently please provide your bank account details including bank name, sort code, and account number when submitting your case.