Changing the date your Purchase Power or PrePay Invoice is generated

Sign in to Your Account and create a case to change the date your Purchase Power or PrePay invoice is generated. Purchase Power and PrePay invoices can only be generated on an even date between the 2nd and 28th of each month. 

1. Sign in to the Pitney Bowes Your Account portal.  
2. Select Support & Cases and click Create a New Case.
3. Select Financial Support>Payment>Purchase Power.
4. Select the I would like to update my payment method radio button. 
5. In the Please provide any details you might have text box enter the following information:
   • The new date you would like your invoice to generate. 
   • Your contact number and email. 
6. Select Submit to create your case.  

Important: 

• The new invoice date will apply from the next billing period. 
• Late payment fees can apply if the full invoice amount is not received by the due date.