Cleaning the printhead on the SendPro C, SendPro+, SendPro C Auto

If you clean the print nozzle and you still get a bad test print pattern, try cleaning the printhead.

1. Tap Settings.
   
2. Scroll down and tap Envelope Printer Maintenance.
3. Tap Install Printhead.
4. Lift the cover. The ink cartridge moves to the front position.
5. Flip the ink cartridge cover open.
   
6. Remove the ink cartridge.
   
7. Squeeze the tabs on either side of the printhead.
   
8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device.
   
9. Clean off the printhead by wiping surface of the printhead with a dry, lint-free cloth or a foam swab.
   
10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
    Warning: If you do not seat the printhead correctly it can damage the device.
    
    
11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs will snap outward when placed correctly.
    
12. Install the ink cartridge and close the guard.
    
13. Close the cover. The ink cartridge moves back to the original position.
    
14. Tap Done.
15. Print a print test pattern to be sure that your printhead is functioning properly.
16. If the test pattern looks good, tap Done.

Related topics

• Printing a test pattern