Fix your SendPro C, SendPro+ connection issues with a guided journey

Answer a few questions to be guided to the correct solution for your specific SendPro C, SendPro+ connection problem.

Products affected: SendPro® C, SendPro®+ (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM)

Issue

You are unable to determine why you cannot connect your device to Pitney Bowes.

Cause

Reasons you connection can fail.

Your IT department or provider changed a setting in your environment that impacts the device.
The cables on your device are loose.
If you are using WiFi, the network may be down.

Resolution

Use our guided solutions tool to identify your connection problem and fix it without having to wait on the phone for an agent. The tool can provide a solution in less than 10 minutes by asking you a series of questions.

Go to the Guided Solution Tool. Click Close and return to the support page anywhere in the tool to return to this page.

If none of these solutions worked for you, ask your IT person or department to look at the Networking and connectivity details to ensure that the device meets all IT requirements.

If you are unable to connect to the internet, ask your IT department to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: 16 February 2023