"PB Commerce Cloud Not Found" message on the SendPro C, SendPro+, SendPro C Auto

The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.

Products affected: SendPro® C, SendPro®+, SendPro® C Auto (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM, 7H20C, R7H20C, R7H20CM, 7H20A, R7H20A, R7H20AM)

Issue

The device displays the message "PB Commerce Cloud Not Found".

Cause

The device is unable to sync transaction data. Problems with the network connection settings, the physical connections, or a firewall can cause this issue.

Resolution

For information about the connection settings required on your network, contact your IT department.

Select your connection type:

Wired connection
Wireless (Wi-Fi) connection

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please contact us.

UPDATED: 06 April 2023