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Errors RA00, RA01, RA02, RA000, RA09 , DL00, DL01 and the message Loading Current Rate and Device Information on the SendPro C, SendPro+

If errors RA00, RA01, RA02, RA09, DL00 or DL01 appear and the device will not print, update your postage balance, reboot your device, and download any software updates.
Products affected: SendPro® C, SendPro®+, SendPro® C Auto (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM, 7H20C, R7H20C, R7H20CM, 7H20A, R7H20A, R7H20AM)

Issue

The errors RA00, RA01, RA02, RA000, RA09 , DL00, DL01 and the message Loading Current Rate and Device Information appear and the device will not print.

Cause

The device base is not able to initialise the rates manager, or the device is not linking to the Pitney Bowes infrastructure.

Resolution

  1. Tap SendPro Apps.
  2. Tap Rates and Updates.
  3. The device will connect and then download and install any available software updates.

UPDATED: 09 January 2024