My franking machine is damaged due to flood, fire or any natural disaster on the DM series, Connect+ Series and SendPro P

Learn what action should be taken if your franking machine is damaged due to flood, fire or any natural disaster on the DM50/DM55, DM60, DM100-DM200, DM110i-DM220i, DM300, DM400-DM1000 (Mega), and Connect+ / SendPro P franking machines.

Products affected: DM50™ / DM55™ (K721), DM60™ (K722), DM100™, DM150™, DM200™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, (G920), DM300M™, DM400M™, DM475M™ (G922), Connect+® Series / SendPro™ P.

Issue

My franking machine is damaged due to flood, fire or any natural disaster.

Cause

As mentioned.

Resolution

If your franking machine is damaged due to flood, fire or any natural disaster please contact your office contents insurance provider to make a claim.

If you hold a valid ValueMax contract with Pitney Bowes, please chat with us to make a claim.
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Note: You will need your serial number (Meter #), this can be located on a white sticker at the back of the franking machine.

UPDATED: 13 June 2024