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Installing an external scale on the SendPro C, SendPro+, SendPro C Auto

Install an external scale if you send large volumes of mail such as parcels and packages.
Products affected: SendPro® C, SendPro®+, SendPro® C Auto (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM, 7H20C, R7H20C, R7H20CM, 7H20A, R7H20A, R7H20AM)
Use an external scale if you send large packages or parcels. External scales have a larger weight capacity for heavier items.
  1. If you are using the scale that is located on top of the device, remove the scale by it lifting off.
    Integrated scale on top of the device
    integrated scale removed from the top of the machine
  2. Fit the blanking plate on the device where the scale was located.
    Blanking plate
    Blanking plate fitted to the machine
  3. Tap Settings.
    Settings icon
  4. Scroll down and tap Scale Installation Guides.
  5. Swipe to the left and select the scale you are installing.
    external-scale-install_500x293
  6. Tap Continue.
  7. Following the on-screen instructions, swipe to the left and unbox the scale.
  8. Position and level the scale. The scale has a level bubble under its lid. Ensure the bubble is within the circle of the level bubble by adjusting the round feet of the scale.
  9. Connect the large end of the USB cable into the device and the other end into the scale.
  10. Tap Continue.
  11. Tap Verify.
  12. Tap Got It.
  13. Tap Envelope Printing.
  14. Tap Weight, then tap Scale.
  15. Place the mail on the scale.
  16. Tap Apply.
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UPDATED: 13 May 2024