Adding a return address or custom text message on the SendPro C, SendPro+, SendPro C Auto

Add a return address or custom text message to print a return address or to print your own personalised message. Your message must comply with Royal Mail rules.
Products affected: SendPro® C, SendPro®+, SendPro® C Auto (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM, 7H20C, R7H20C, R7H20CM, 7H20A, R7H20A, R7H20AM)

Add a return address or custom text message to print a return address or to print your own personalised message. Your message must comply with Royal Mail rules.

Before you begin

Please follow these guidelines before creating your return address or custom text message:

  • If you are creating a return address:
    • The text Return Address must be included as the first line of the return address. Do not include a colon after Return Address.
    • The return address must fit a maximum of five lines including the return address text. You can use up to twenty characters per line.
    • The return address should contain your business name, address number and road, town and postcode. Your county is not required. The first letter of each word should be upper case, except the postcode which is all upper case.
      Return address format

Adding the return address or text message

  1. Tap Envelope Printing on the Home screen.
  2. Weigh your envelope, select a class, and select special services, if required.
  3. Tap + Graphic.
    Add graphic
  4. Tap Custom Text.
  5. Tap + Add.
    Add a text message
  6. Tap Accept & Continue to comply with the postal rules.
  7. Enter a name for the message.
  8. Tap Save.
  9. Enter the return address or text message, line by line.
    Return address
  10. Tap Apply twice. You return to the Envelope Printing app.
    Envelope Printing app with return address
  11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.

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UPDATED: 14 June 2024