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A simple guide to franking, our e-book will explain the what, why, how and when of franking machines. Learn how you can make your shipping and mailing processes faster and save money.
The new generation of franking machines from Pitney Bowes. Send parcels and letters with one device. Our multi-carrier franking machine includes free proof of delivery.
A franking machine is a device that prints postage directly onto envelopes or labels, providing a more convenient and often cost-effective way of handling your business letters and parcels.
Franking machines offer discounted postage rates, time savings, and a professional appearance for business letters and parcels. They also help in tracking postage expenses more accurately.
Yes, we offer demonstrations. Our specialists will walk you through the functionalities (online or in-person) so you understand how our franking machines can meet your specific needs.
The cost of a franking machine can vary widely based on features:
An all-inclusive contract covers franking ink (AutoInk), repairs and replacements with a 48-hour service for faulty machines, free Royal Mail rate change updates, unlimited resets, and company logos, return addresses, and QR codes.
AutoInk is a subscription service from Pitney Bowes which saves up to 86%* vs RRP. AutoInk monitors your franking machine ink levels and automatically sends you a replacement franking ink cartridge when you’re running low. You don’t need to do anything; the machine will alert us, and we’ll handle the rest, including delivery.-Included as standard with: SendPro Mailstation, SendPro C, and SendPro+. (Should you wish to opt-out, you will be provided with an alternive service contract)-Not included with: SendPro C Auto, SendPro C Auto+, and SendPro P franking machines.
Yes, besides the franking machine’s purchase or rental cost, you’ll need to account for supplies like franking ink, labels, and envelopes, as well as maintenance if not covered by a service contract. But no worries - Pitney Bowes includes ink (AutoInk) and maintenance within all their contracts as standard to save you time and money.
We offer training tailored to your organisation's needs, available both remotely and in-person. This training ensures that your team is confident in using the solutions effectively, with full support from our specialists.
Our franking machines feature intuitive touchscreens with step-by-step guides and workflows to assist you in printing postage using the Royal Mail service. Additionally, you can access helpful web articles on our support site. If needed, we offer in-person training sessions (available for a fee), to ensure you and your team can operate the machine efficiently and adhere to postal regulations.
Yes, a valid franking licence is required. Our solution is designed to integrate with your existing systems and processes, including HR, security, and communication platforms. We’ll work with your IT team to ensure smooth integration.
No, postage itself is VAT-exempt. However, VAT is applicable on the lease or purchase of the franking machine and any associated supplies.
Royal Mail regulates the UK postal service, and most franking machines have their postage rates pre-programmed, such as 1st and 2nd class. When Royal Mail updates its postal tariffs, Pitney Bowes (a franking machine supplier) creates a software update to adjust the franking machines with the new Royal Mail postage rates. Depending on your existing contract, there may be a fee associated with this software download. We will notify all clients in advance regarding their specific circumstances and any potential charges before any changes are implemented.
You’ll receive an email from Pitney Bowes about upcoming postage rate changes. An automatic notification will also appear on your franking machine screen. Simply accept it, and the rates will update over your network connection, keeping everything current without manual intervention.
You will require an internet connection for downloading postage funds and automatic rate change updates.
*Save 39p versus Royal Mail® 1st class stamps and save 5p verses Royal Mail® 2nd class stamps with Mailmark® franking machine prices. Savings for other services can be found here. Savings do not include equipment running costs or consumables. No minimum volumes needed (prices correct as of 7th October 2024).
**Autoink saving based on the usage of five Pitney Bowes genuine Mailstation franking ink cartridges per year on the £7.99 monthly tariff. AutoInk is a part of your all-inclusive service contract. AutoInk is an optional service and you will be provided with an alternative service contract should you wish to opt out of AutoInk.