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Returns drop-off: It’s about the journey, not the destination
Three quarters of consumers value a shorter distance to drop off an online return over carrier brand loyalty.
Time is money, get the return picked up
Three-quarters of consumers (74%) would pay $5 for home pickup of online returns, depending on how far the drop-off location is from them.
Siri, remind me to drop off my returns
We delve into which days of the week when shoppers are most likely to drop off online returns.
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No box, no label, no problem
Two-thirds of consumers are willing to drive farther to drop off an online return if it will get them an instant refund.
The 2024 consumer’s definition of fast shipping
After a turbulent few years, online shoppers’ definition of “fast shipping” has stabilized at an average of 3.1 days for 2024.
Returns drop-off: It’s about the journey, not the destination
Three quarters of consumers value a shorter distance to drop off an online return over carrier brand loyalty.
Time is money, get the return picked up
Three-quarters of consumers (74%) would pay $5 for home pickup of online returns, depending on how far the drop-off location is from them.
Siri, remind me to drop off my returns
We delve into which days of the week when shoppers are most likely to drop off online returns.
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