Voiding a UPS or FedEx shipping label in SendPro Online
You can void a UPS and FedEx shipping label so that its cost will not be applied to your invoice. This applies to UPS and FedEx only. For USPS, you must request a refund.
Products affected: SendPro® Online
If you are not going to use a FedEx or UPS shipping label that you created, you can void it.
- Voiding means that you are not going to use the label and FedEx or UPS will not charge you for the label cost.
- If you do use the label, even after voiding it, FedEx or UPS will charge you for the label cost.
- This applies to FedEx and UPS only. For USPS labels, you must request a refund.
- The Void button is not available if:
- The label is older than 30 days (FedEx and UPS)
- A FedEx manifest has been printed (FedEx only)
To void a UPS or FedEx label from your History:
- Select History > Request a Refund.
- Select the label you wish to void.
- Select Void Label.
- Select the box to certify that you will not use the label.
- Select Yes to void the label.
To void a UPS or FedEx label immediately after printing it:
- At the top of the SendPro Home screen, below the label you just printed, select Void Label.
- Select the box to certify that you will not use the label.
- Select Yes to void the label.
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UPDATED: October 12, 2023