"Error 250002: Invalid authentication information" message in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
If the message "Error 250002: Invalid authentication information" occurs, the UPS account needs to be reverified.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise
Issue
The message "Error 250002: Invalid authentication information" appears
Cause
The password on your UPS profile was changed or other changes were made to your UPS profile.
Resolution
Verify the UPS account again. See:
UPDATED: July 02, 2024