Add postage error on the SendPro Mailstation

If the SendPro® Mailstation postage balance is funded by a credit card, there may be an issue with the card. Try updating the card in SendPro or PitneyShip.

Products affected: SendPro® Mailstation

Issue

"Add Postage error There's a good chance it's a problem on our end. We are working on it. Try again later." error appears when refilling postage on the SendPro Mailstation.

Cause

There is a possible issue with the postage funding method for the SendPro Mailstation.

Resolution

If the SendPro Mailstation postage balance is funded by a credit card, there may be an issue with the card. Try updating the card in SendPro or PitneyShip.

If this does not resolve the issue or you are using another funding method like Purchase Power or Reserve Account, please chat with us.

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Changing your USPS payment method

UPDATED: September 29, 2023