"ERROR Failed to complete the OpenDevice sequence Meter 0" message in SendSuite Live

Issue

When loading a project, the message "ERROR Failed to complete the OpenDevice sequence Meter 0" appears in the Connect+ device window.

Cause

The IP Address on the Connect+ device is not static. A static IP address is required.

Resolution

1. Verify the IP Address on the Connect+ device:
   1. Turn on the Connect+ meter.
   2. Once it is started, press the Home button.
   3. Select Settings > Internet and Settings > Communication Settings. This screen shows the IP address and ports assigned. Record the IP Address.
   4. Exit the screen.
2. Edit the IP Address on the computer:
   1. Close all open web pages.
   2. Navigate to C:\ProgramData\Pitney Bowes\msoneproxy.
   3. Select msoneproxyconfigurator.exe.
   4. Select the configuration at the top.
   5. Edit the IP Address that you obtained from the Connect+ device.
   6. Click Save.
3. Open the shipping page and test.

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