"Connectship UPS: error initializing database UPS_customdata : Unable to locate migration instructions" in SendSuite Live
Learn how to resolve the error "Connectship UPS: error initializing database UPS_customdata : Unable to locate migration instructions" in SendSuite Live.
Products affected: SendSuite® Live
Issue
When rating or shipping UPS Consolidated, an error message similar to the following is displayed:
"Connectship UPS: error initializing database UPS_customdata : Unable to locate migration instructions for schema version 3."
Cause
There was an issue with a Progistics Management Console update.
Resolution
Check Progistics Management Console for UPS Consolidated component updates. If any are available, run them For more information, see How to install ConnectShip updates for SendSuite Live.
If no updates are available, contact software support for assistance.
Permissions Required
Admin
UPDATED: August 14, 2021