"Partial failure" message in SendSuite Live

Learn how to resolve the SendSuite Live error message "Partial failure".

Products affected: SendSuite® Live

Issue

When attempting to ship a package in SendSuite® Live, the following error message is displayed:

A problem occurred while trying to process your shipment: Partial failure. Some elements of your shipment were successful but other failures occurred. There was a database issue committing the shipment details to the system. No labels or documents will be produced, but successful packages may have been committed and should be voided and re-shipped. Please correct the issue and try again or consult with an Administrator.

Cause

The SendSuite Live database has reached the 10GB limit for SQL Express, or the hard drive is full.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: June 03, 2021