"Package #1: Commodity Origin/Manufacture Address is missing or invalid SHM5-A" message when shipping international in SendSuite Live
Learn how to resolve the error message "Package #1: Commodity Origin/Manufacture Address is missing or invalid SHM5-A" when shipping international in SendSuite Live.
Products affected: SendSuite® Live
Issue
When shipping international in SendSuite® Live with Country of Origin already filled in on the Ship or Mailroom project, the error message "Package #1: Commodity Origin/Manufacture Address is missing or invalid SHM5-A" is displayed. This may affect the Rate or Ship buttons or both.
Cause
Something has changed in SendSuite Live environment, such as a Progistics Management Console (PMC) rate update or a SendSuite Live software update.
Resolution
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance. Remote access to the SendSuite Live application server will be required.
UPDATED: June 03, 2021