"General Authorization Failure" message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto and SendPro Tablet
Add funds to your Reserve or Purchase Power account to resolve the "General Authorization Failure" message.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00), SendPro® Tablet
Issue
The message "General Authorization Error" appears when you attempt to refill postage for the shipping labels balance.
Cause
There are not enough funds available in the Pitney Bowes Reserve Account or Pitney Bowes Purchase Power Account.
Resolution
- Check the balance in your Reserve account. Add funds if it is less than the amount you are attempting to add to your shipping labels account.
- Check the available credit in your Purchase Power account. Make a payment if it is less than the amount you are attempting to add to your shipping labels account. You can also request a Purchase Power credit limit increase using the the related topics link.
Eligibility subject to credit approval and customer verification. This is not a commitment to lend, and this does not create, and is not intended to create a legally binding obligation on either of us. Program, rates, Terms & Conditions are subject to change.
Banking products and services are provided by The Pitney Bowes Bank, Inc., Member FDIC. Pitney Bowes, Pitney Bowes Bank, and the Corporate logo are trademarks of Pitney Bowes Inc. or a subsidiary. All other trademarks are the property of their respective owners. Pitney Bowes Bank is state chartered and located in Salt Lake City, Utah.
Related topics
UPDATED: June 03, 2024