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"Unable to get custom rate: object reference not set to an instance of an object." in SendSuite Live

Learn how to resolve the error "Unable to get custom rate: object reference not set to an instance of an object." in SendSuite Live.
Products affected: SendSuite® Live

Issue

When rating or shipping for Canada Post, the error message "Unable to get custom rate: object reference not set to an instance of an object." is displayed.

Cause

Not stated

Resolution

  1. On the SendSuite® Live Server, in Progistics Management Console (PMC), toggle the Type of Rate Contract option.
  2. Run PMC as admin.
  3. Expand Carrier Configuration.
  4. Expand Canada post.
  5. Expand Shipper.
  6. Load Account Configuration.
  7. On the General tab, toggle the Type of Rate Contract between Generic Rated Contract and Non-Generic Contract.
  8. Click Save.
  9. Reload the SendSuite Live page and try another Canada Post shipment.

Permissions Required

Admin rights, PMC

UPDATED: August 14, 2021