What happens to unused postage when you return a meter

Before returning a meter to Pitney Bowes, you must remove unused postage.

• After you remove unused postage, Pitney Bowes will credit the account or credit card used to pay for the postage.
• If you don’t see the unused postage credit on your account or credit card immediately, it should appear within 3 business days. Follow the steps below to confirm if unused postage credits were applied to your account.
• Credits are applied to current balances owed first, any leftover amount can then be used for future purchases and charges.
• If you have a credit balance in your Line of Credit (Purchase Power), Deposit Account (Reserve Account) or USPS trust account and will not use the account going forward, you can Request a refund of a credit balance on an account.

Confirm postage credits have applied

• Line of Credit (Purchase Power)
• Deposit Account (Reserve Account) or USPS Trust
• Credit Card

Line of Credit (Purchase Power)

1. The account is credited within 1-2 days.
2. Go to your recent credit line transactions to see if the credit has been applied to your account. The line item will be called Postage Refill Reversal.
   

Deposit Account (Reserve Account) or USPS Trust

1. The account will be credited immediately.
2. Go to your recent prepaid account transactions to see if the credit has been applied to your account. The line item will be called Unused Postage Credit.
   

Important: If you are no longer using a Deposit Account (Reserve Account) or a USPS Trust account set up with EFT or schedule pay, cancel your EFT, Schedule Pay or ACH payments.

Credit card

Pitney Bowes will return the funds to your credit card account within 3 business days. Your credit card issuer may take additional time to post it.