University handling over 1,000 daily packages transforms mail center operations, and increases student satisfaction.

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Coastal Carolina grew student population but had not accounted for those growth changes in their mailroom.

Old systems caused bottle necks for processing mail and handing student and faculty packages.

Coastal Carolina mail center needed to adapt to the growing student population by driving efficiency save money and improve student satisfaction. Pitney Bowes’ Shipping 360 platform offered everything they needed to manage their inbound and outbound operations. 

11,000+
Students and faculty
1k
Daily inbound package volume
$146K/year
Savings with Pitney Bowes

Pitney Bowes helped Coastal Carolina University take control of their mail center with greater efficiency, transparency and lower costs.

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Savings

Coastal Carolina University realized deep savings on everything they ship and mail using the multi-carrier rate shop and analytics recommendations to make daily decisions.
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Control

University administration now has insight into how money is spent. Mail center staff always know the status of each package.
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Satisfaction

Students don’t have to wait in long lines for package pickup anymore. Coastal Carolina went from 1 to 382 lockers for students to easily retrieve packages.

One integrated solution solves all of Coastal Carolina’s challenges. Pitney Bowes support made the transition easy.

 
Online mailing and shipping software Package Tracking Distribution Analytics
  • Batch print labels for large shipments: e.g. registration kits, diplomas).
  • Identify best rates for online orders from bookstore.
  • Centralize management of carriers and users.
  • Streamline receiving of inbound packages and parcels.
  • Track full chain of custody with time date stamps.
  • Capture proof of delivery with digital signatures or photos.
  • Lockers for secure and convenient package retrieval.
  • Self-Service convenient package pick-up.
  • Automatic Notifications when packages are available
  • Faster inbound package processing & delivery
  • Organize all mailing and shipping expenses in one place.
  • Quantify shipping costs, postage, equipment costs and supplies.
  • Gain visibility into spend by department and user.
  • Accurately allocate costs.
  • Better forecast delivery volumes to prepare for high volume days
Testimonials
“We really appreciate the intentional steps that Pitney Bowes has taken, how they understand just how students are changing, how our outgoing is changing and how people are shipping, it has really helped us be flexible with what we need.”
Grace McCoy,
Director of Auxiliary Finances and Lean Officer
“It [PitneyAnalytics] helps us to make game-time decisions in the day to day, it’s not always us looking back on a month, or forecasting, sometimes we look at the Analytics and make decision on how we’re going to operate that day. Having that information at our fingertips in real-time is invaluable."
Grace McCoy
Director of Auxiliary Finances and Lean Officer
“It’s been truly amazing to watch how these systems integrate [ParcelPoint Smart Lockers and PitneyTrack] - the way Pitney Bowes partners with IT, and how they make our little mail world a better place.”
Morgan Owens
Operations Manager

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