Order: How fast is fast when quoting delivery dates?
Estimated delivery dates create a promise—and consumers will hold a retailer to it.
![Order: How fast is fast when quoting delivery dates?](/content/dam/pitneybowes/us/en/campaign/22-pbcs-03664-best-order-index-landing-page-sparkler-desktop-missededd.png.image.400.png)
Delivery: What do consumers expect from a retailer’s tracking platform?
Tracking platforms get an astonishing amount of consumer engagement.
![Delivery: What do consumers expect from a retailer’s tracking platform?](/content/dam/pitneybowes/us/en/campaign/22-pbcs-03664-best-order-index-landing-page-sparkler-desktop-smsnotifications.png.image.400.png)
Unboxing: Who is the MVP of packaging materials?
Consumers assign more value to packaging than you might think.
![Unboxing: Who is the MVP of packaging materials?](/content/dam/pitneybowes/us/en/campaign/22-pbcs-03664-best-order-index-landing-page-sparkler-desktop-packaging.png.image.400.png)
Returns: Which RMA processes will leave shoppers with a vendetta against your brand?
78% of consumers called their most online return experience “inconvenient.”
![Returns: Which RMA processes will leave shoppers with a vendetta against your brand?](/content/dam/pitneybowes/us/en/campaign/22-pbcs-03664-best-order-index-landing-page-sparkler-desktop-painfulreturns.png.image.400.png)
Discover all of the insights
We developed the 2021-2022 Order Experience Index as a resource for online retailers to make data-driven decisions for each step of the order experience—in 2022 and beyond.