Printhead communication errors on the on the Connect+ Series, SendPro P

Issue

The franking machine displays one of the following errors:

• 041822009B: Printer PCA board error
• 04182200B2: Printer unable to communicate with printhead
• 041842003D: Missing printhead
• 041842003A: Missing printhead
• 041842003B: Printhead error in the left slot of {{printaxis}} carriage

Cause

The printer cannot communicate with the printhead.

Resolution

To resolve these errors, remove and reinsert the print head:

1. From the Home screen, select Settings under Mailing.
2. Select Hardware.
3. Select Printer.
4. Select Printhead at the top of the screen.
5. Select Install New.
6. Follow the instructions on the screen to remove and reinstall the printhead.
   Important: You can reinstall the existing printhead. You do not need to install a new printhead.
7. Select Start or Tape to print a test pattern.
8. Select Image is OK - Done.
9. Press Home to return to the Home screen.