Troubleshoot Accessing a Copy Invoice Online

Issue

You cannot access a copy of an invoice in Your Account

Resolution

Invoice is older than 18 Months

Statements older than 18 months are not available through the online portal.

• Tip: The date filter will default to the last 90 days.

Resolution:

To request a copy of an invoice that is more than 18 months old, please chat with us.

The Account is not linked to the Online Profile

Invoices will not be available online if the account is not associated with your online profile.

Resolution:

1. Go to the manage accounts page and view all your accounts associated with your profile.
2. If you do not see the required account number, select Add an Account Number at the top of the Manage Accounts section.