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The email to reset the password for Your Account did not arrive

Learn how to resolve the issue if you have requested ab email to reset your password for Your Account but the email did not arrive.

Issue 

You requested a password reset email for Your Account, but it hasn’t arrived.

Resolution

  1. Check your email junk or spam folder and search for the email address [email protected].
  2. Add the email address [email protected] to your address book and reset the password again.
    • Tip: Companies with high network security may need to have this email added to their approved recipient list to ensure it is not blocked. 
  3. If the email still cannot be located, please chat with us. 

UPDATED: 22 August 2024