Locating a Missing Payment

 Sign in to Your Account to confirm if a payment was allocated.

1. Review your bank activity and verify the date the payment was taken from your account.
   • Important: A bank transfer can take 3-5 working days to allocate to your account. It is not considered missing until after this time frame has passed.
2. If your payment has been taken outside of the allocation time frame, identify the Pitney Bowes account type where the payment was made.
3. Sign in to the Pitney Bowes Your Account online portal.
4. Scroll to Your Financials section and click View beside the account type to confirm if the payment applied to your account.
5. If you are unable to confirm the payment was posted or if it needs to be reallocated, you will need to create a case online.
6. Include the following details in the case:
   • The date the payment was made.
   • The value of the payment.
   • The bank details the payment was made to.
   • Proof of payment (Remittance/ Bank Statement).

After the request is submitted, we will email confirmation, including your case number and the estimated response time.