Consumable Returns Policy and Procedure

Returns Policy

Credits will only be issued following confirmation of adherence to the policies outlined here.

• Unwanted or faulty goods must be returned within 28 days of the order date
• Goods must be unused and in their original product packaging (not resealed with tape). 
• Pitney Bowes reserves the right to charge a restocking fee if goods and packaging are not in a resaleable condition. 
• Credits will only be raised for goods once received by Pitney Bowes. We strongly recommend using a track and trace option (Royal Mail Special Delivery or Recorded).
• Postage costs for returning goods are at the client's expense.
• The delivery costs from the original order are non-refundable.

Returns Procedure

To return goods you will need to  Sign in and create a case online. The option for order returns can be found under the Account Support case type. Once the case is submitted a member of our team will contact you to provide full instructions on what is needed to complete the return.