Refunding Unused Postage Funds

Information on how unused postage is refunded following cancellation.

Pitney Bowes starts the process of collecting your old franking machine once you receive a new franking machine or cancel your old franking machine.

A link will be provided via email to return the old machine. Once the collection is booked a courier will be arranged to collect the old equipment.
Pitney Bowes will provide the used and unused readings taken from your Pitney Bowes franking machine to An Post who will issue a cheque refund for any unused postage (funds).
- Important: Cheque refunds from An Post may take up to 8 weeks.

For any queries relating to the return of unused postage, you can contact An Post directly on 353 (1) 705 7600.

UPDATED: 12 August 2024