Creating a case online

If you are unable to find an answer to an account or technical query within our online support pages, sign in to Your Account and create a case to request assistance.

1. Sign in to the Pitney Bowes Your Account online portal.
2. Scroll down to Your Recent Support Cases and click Create a Case.
   
3. Select an option for the type of issue you have:
   • Financial Support - Queries related to billing, payments, charges, etc.
   • Account Support - Queries related to contract details or requests to update account and personal information.
   • Technical Support - Requests for product support, such as clearing error codes or meter faults.
4. Select the option relevant to your case from the Step 2 and Step 3 fields. 
5. Complete the case form that appears and click Submit.

Important:

• Include any relevant account, invoice or meter numbers with your query to help us resolve the case faster. You can also attach files when creating cases if required.
• You will receive a confirmation number after your case is submitted.

Related topics:

• Managing Support cases