Creating a case online

 If you are unable to find an answer to either an account or technical query within our online support pages, sign in to Your Account and create a case to request assistance.

Create an online support case

1. Sign in to the Pitney Bowes Your Account online portal.
2. Scroll down to Your Recent Support Cases and click Create a Case.
   
3. Select an option for the type of issue you have:
   • Financial Support - Queries related to billing, payments, charges, etc.
   • Account Support - Queries related to contract details or requests to update account and personal information.
   • Technical Support - Requests for product support, such as clearing error codes or meter faults.
4. Complete the information requested and click Submit.

Important:

• Include any relevant account, invoice or meter numbers with your query to help us resolve the case faster. You can also attach files when creating cases if required.
• You will receive a confirmation number after your case is submitted.

Related topics:

• Managing Support cases