Printhead issues on the Connect+ Series, SendPro P
Cleaning the printhead may resolve errors 041822008D, 041822008E, 04182200B2, 0418220041, 0418420038 and 0418220044.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The Connect+ Series, SendPro P displays the following errors:
- 041822008D: right print head carriage detected an error
- 041822008E: left print head carriage detected an error
- 04182200B2: Printer unable to communicate with printhead
- 0418220041, 0418420038, 0418220044
Cause
The machine detected an issue with a printhead.
Resolution
Cleaning the print head may resolve your issue.
Follow these steps to clean the printhead:
- Select Home.
- Select Settings.
- Select Hardware.
- Select Printer.
- Select Print head.
- Select Clean.
Important: Printhead cleaning takes approximately one minute. A progress bar indicates the cleaning status. - When the cleaning process is complete, you get prompted to print a test sample.
UPDATED: 22 June 2023