Error codes 23, 1803, 1811, 1813, 1814, 1815, 1816, 1825, 1829, 200D and DE00 on the SendPro C, SendPro C Auto

Issue

The device gives one of the following error codes or system messages. It will not connect to the Pitney Bowes Data Center:

Error codes on the screen: 23, 1803, 1811, 1813, 1814, 1815, 1816, 1825, 1829, 200D and DE00.

Messages:

• Error Unable To Resolve Host.
• Unable To Resolve api.pitneybowes.com
• Failed to Update Please Contact Pitney Bowes.
• PB Commerce Cloud Not Found.
• Unable to complete refill - MessageID: PerformAuditRsp - Status: Not Connected to Internet.
• Sync your data.
• The data center sent back a PVD error record when the UIC was expecting a PVD response.
• The Data Center has found an exception and returned the GenRsp message. At this point the PBP task is in control of the dialog.
• Service Can't be Reached.

Cause

The device is not connecting to the server, or there may be an issue with your postage account.

Resolution

Solution 1: Sync transaction data

1. Tap Sync Transaction Data.
2. You may need to sync multiple times if you are unable to sync all your transactions in a single attempt.

Solution 2: Check your connection

If the connection still does not work, check the connection icon on your toolbar.

Wired (Ethernet) connection

If you have a network cable that runs from the back of your device to a wall jack, switch, or router, your device connects via a wired (Ethernet) connection. When your internet connection is down, the Ethernet image has a white line through it.

Please see Wired network connection issues for more information.

Wireless connections

If there is no network cable, your device connects via a wireless (Wi-Fi) connection. When your internet connection is down, the Wi-Fi image has a white line through it.

Please see Wireless (Wi-Fi) connection issues for more information.

Sync your data

1. Tap Settings.
   
2. Tap Sync Transaction Data.

Solution 3: Restart your device

You may be able to clear the error by simply restarting your device. Here are the steps to follow for a safe restart:

1. Unplug the power cord.
2. Wait for the display to turn off.
3. Wait 30 seconds.
4. Plug the power cord directly back into a wall outlet. Check that the wall outlet is functioning correctly.
5. Quickly tap the power button.
6. Tap Settings.
   
7. Tap Sync Transaction Data.

Solution 4: Check your postage account

There may be an issue with your postage account. If you believe this is the case, please contact us.

Related topics

• Error 51 on the SendPro C, SendPro C Auto