SendPro® C Lite, SendPro® C, SendPro®+ Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
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Learn how to set up a Canada Post account in SendPro Online.
To ship parcels with Purolator in in SendPro Online, you must first set up your Purolator account.
Use a network cable to connect your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto to the Pitney Bowes Data Center with a wired connection.
Learn how to set up a wireless (WiFi) network connection on the SendPro C, SendPro+, SendPro® C Auto
Learn how to check your network connection on the SendPro C, SendPro+, SendPro C Auto.
Installation, Setting Up & Drivers
Learn how to install the ink cartridge on the SendPro C, SendPro+.
Learn how to move your SendPro C, SendPro+ meter.
Learn how to install the printhead on the SendPro C, SendPro+
Network & Connectivity
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
Learn how to set up a wireless (WiFi) network connection on the SendPro C, SendPro+, SendPro® C Auto
Learn how to set up a proxy server on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
Learn how to check your network connection on the SendPro C, SendPro+, SendPro C Auto.
Learn how to connect to a hidden Wi-Fi network on the SendPro C, SendPro+, SendPro C Auto.
Use a network cable to connect your device to the Pitney Bowes Data Center with a wired connection.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto device to the internet.
Learn how to delete a Wi-Fi network on SendPro C, SendPro+, SendPro Auto.
Features & Settings
Learn how to manage your Canada Post postage funds on the SendPro® C, SendPro®+.
Learn how to use cost accounts to charge back Trackable Labels postage costs on the SendPro C, SendPro+, SendPro C Auto.
Learn how to manage Trackable Labels email notifications on the SendPro C, SendPro+, SendPro C Auto
Learn how to change the sender address for Trackable Labels on the SendPro C, SendPro+, SendPro C Auto.
Applies to SendPro C, SendPro+, SendPro C Auto models with PCN 8H00 or 9H00
Learn how to sign in and out of Trackable Labels on the SendPro C, SendPro+.
Learn how to search addresses in the Trackable Labels address book on the SendPro C, SendPro+.
Learn how to install the ink cartridge on the SendPro C, SendPro+.
Learn how to manage product email notifications for the SendPro C, SendPro+.
Learn how to upload system logs on the SendPro C, SendPro+.
Learn how to add a single Trackable Label cost account on the SendPro C, SendPro+, SendPro C Auto.
Learn how to set up and manage a UPS account in SendPro Online. This account can also be used on the C, SendPro+.
Learn how to create an Envelope Printing account on the SendPro C, SendPro+.
Learn how to adjust the display on the SendPro C, SendPro+, SendPro Auto.
Learn how to adjust the time zone and location code on the SendPro C, SendPro+, SendPro C Auto.
Learn how to clear or reset the number of mailpieces you've sent on the SendPro C, SendPro+.
Learn how to create a new Trackable Labels sender sender address on the SendPro C, SendPro+, SendPro C Auto.
Learn how to create or disable the security PIN on the SendPro C, SendPro+, SendPro C Auto
Applies to SendPro C, SendPro+, SendPro C Auto.
Learn how to zero the scaleSendPro C, SendPro+, SendPro C Auto.
Set the Differential Weighing weight threshold to a lower weight if the message Weight removed less than threshold appears.
The location code is used to calibrate your scale to your geographic location, based on your latitude coordinates.
You can use Differential Weighing to process mixed weight mail more efficiently. Your device calculates the correct weight and price as you remove and print each mailpiece from the scale.
Edit the Differential Weighing threshold to set the minimum weight each mailpiece must weigh before the device will print your mail.
Learn how to enter weight manually when printing on envelopes SendPro C, SendPro+, SendPro C Auto.
Learn how to seal envelopes on the SendPro C/SendPro+.
Learn how to fill the moistener tank on the SendPro C, SendPro+.
Learn how to avoid envelope sealing issues on the SendPro C, SendPro+.
Learn how to clean the moistener brush and wick assembly on the SendPro C, SendPro+.
Learn about the Postal Security Device on the SendPro C, SendPro+.
Learn how to navigate the Home screen on the SendPro C, SendPro+.
Locate your Product Code Number (PCN) and serial number
Learn how to find the Product Code Number (PCN) and serial number on the SendPro C, SendPro+.
Learn about the connections on the back of the SendPro C, SendPro+, SendPro C Auto.
Learn the parts of the SendPro C, SendPro+.
Review the specifications of your SendPro C Lite, SendPro C, SendPro+ including the throughput, ink cartridge yield and other component details.
Review the material specifications including the minimum and maximum envelope sizes, envelope stack height, and tape size details.
Learn how to export addresses from SendPro Online and SendPro C, SendPro+
Learn how to delete addresses from the Trackable Labels address book on the SendPro C, SendPro+.
Learn how to turn on address autofill on SendPro C, SendPro+, , SendPro C Auto.
Learn how to set the default address for Canada Post return labels on the SendPro C, SendPro+.
Learn how to add addresses to the Trackable Labels address book for SendPro C, SendPro+, SendPro C Auto.
Learn how to edit addresses in the Trackable Labels address book on the SendPro C, SendPro+.
Printing
Learn how to install the ink cartridge on the SendPro C, SendPro+.
Learn how to print only the date and time on your envelope on the SendPro C, SendPro+, SendPro C Auto.
Learn how to create and print Trackable Labels on the SendPro C, SendPro+.
Learn how to print additional postage on the SendPro C, SendPro+, SendPro C Auto.
Learn how to print a graphic on your envelope with no postage on the SendPro C, SendPro+, SendPro C Auto.
Printing a test pattern shows you if the printhead is functioning properly or whether you have enough ink in the cartridge.
Learn how to print a Canada Post return trackable label on the SendPro C, SendPro+, SendPro C Auto.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
The message "You don't have the right printer connected for your label size." occurs because a UPS declared value label must be printed on an 8.5 x 11 sheet of paper along with its form.
Applies to all SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Learn how to re-date mail on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Learn about the sections of a meter stamp on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Mailing & Shipping
Learn how to send a Lettermail envelope on the SendPro C, SendPro+, SendPro C Auto.
Learn how to create and print Trackable Labels on the SendPro C, SendPro+.
Learn how to print a Canada Post return trackable label on the SendPro C, SendPro+, SendPro C Auto.
Learn how to set up and manage a UPS account in SendPro Online. This account can also be used on the C, SendPro+.
Applies to all SendPro C, SendPro+ (8H10), SendPro C Auto (9H10)
Learn how to set up default printing options for Trackable Labels on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Learn how to key in postage on the SendPro C, SendPro+.
Learn about Canada Post requirements on the SendPro C, SendPro+. .
Learn how to add a graphic to your envelope in Envelope Printing on the SendPro C, SendPro+, SendPro C Auto.
Learn how to compare rates for classes and services for Envelope Printing on SendPro C, SendPro+, SendPro C Auto.
Learn how to create a shipping label from the address book on the SendPro C, SendPro+, SendPro C Auto.
Network & Connectivity
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
Learn how to set up a wireless (WiFi) network connection on the SendPro C, SendPro+, SendPro® C Auto
Learn how to set up a proxy server on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
Learn how to check your network connection on the SendPro C, SendPro+, SendPro C Auto.
Learn how to connect to a hidden Wi-Fi network on the SendPro C, SendPro+, SendPro C Auto.
Use a network cable to connect your device to the Pitney Bowes Data Center with a wired connection.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto device to the internet.
Learn how to delete a Wi-Fi network on SendPro C, SendPro+, SendPro Auto.
Printing
Learn how to print only the date and time on your envelope on the SendPro C, SendPro+, SendPro C Auto.
Learn how to create and print Trackable Labels on the SendPro C, SendPro+.
Learn how to print additional postage on the SendPro C, SendPro+, SendPro C Auto.
Learn how to print a graphic on your envelope with no postage on the SendPro C, SendPro+, SendPro C Auto.
Printing a test pattern shows you if the printhead is functioning properly or whether you have enough ink in the cartridge.
Learn how to print a Canada Post return trackable label on the SendPro C, SendPro+, SendPro C Auto.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
The message "You don't have the right printer connected for your label size." occurs because a UPS declared value label must be printed on an 8.5 x 11 sheet of paper along with its form.
Applies to all SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Learn how to re-date mail on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Learn about the sections of a meter stamp on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Learn how to install the ink cartridge on the SendPro C, SendPro+.
Errors & Troubleshooting
A flashing power light is often caused by holding the power button down for longer than five seconds.
If you see the message "Sync your data," it may mean that your system has been offline and has not uploaded your envelope printing transactions recently. It could also mean that you are experiencing connection issues.
Restart your Device if it is frozen on the clock screen.
Restarting your device then checking for a software update often resolves this error.
Reboot the device if the "Shared services has stopped working" message appears.
Rebooting your device often resolves error 3F1F.
Check your connections and reboot the device to resolve this issue. The errors BA00 or BA05 appear because the base is disconnected from the tablet.
Perform a balance inquiry, restart your device and check for software updates to resolve error VR01 or VR04.
Resolving error 1870 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Reboot your device if error 51 appears.
Some transactions failed to sync on your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto. You may be able to clear the error by restarting your device and synchronizing transactions.
If you see one of these error codes or messages, you may have a network connection issue or you may need to connect to Pitney Bowes.
If errors RA00, RA01, RA02, RA000, RA09 , DL00, DL01 and the message Loading Current Rate and Device Information appear and the device will not print, update your postage balance, reboot your device, and download any software updates.
A software update did not complete on your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto. You may be able to clear the error by updating and restarting your meter.
The message "You don't have the right printer connected for your label size." occurs because a UPS declared value label must be printed on an 8.5 x 11 sheet of paper along with its form.
Not ready to print" appears because you need to clear a jam, check the ink or printhead, select an account, or upload transactions.
If the "No PSD" message appears on the display and the device will not function, disconnect your network connection, reboot the device, upload your data, and perform a postage refill.
"Ink waste pad is almost full..." message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Replace the waste pad if the message "Ink waste pad is almost full" appears.
Reseating the printhead and ink cartridge can often resolve a Fatal Printer error.
Checking the power, reestablishing connection, and improving reception often resolves connection issues when using a SendPro Cellular device.
Maintenance
Learn how to properly feed envelopes on your SendPro C, SendPro+
Applies to SendPro C, SendPro+ models with PCN 8H10
Learn how to clean the printer nozzles on the SendPro C, SendPro+.
Learn how to fill the moistener tank on the SendPro C, SendPro+.
If you clean the print nozzles and you still get a bad test print pattern, try cleaning the printhead.
Learn how to clean the moistener brush and wick assembly on the SendPro C, SendPro+.
Learn how to seal envelopes on the SendPro C/SendPro+.
Learn how to avoid envelope sealing issues on the SendPro C, SendPro+.
Refilling Postage
Learn how to manage your Canada Post postage funds on the SendPro® C, SendPro®+.
Learn how to print additional postage on the SendPro C, SendPro+, SendPro C Auto.
Resolve the issue with your account to clear error code 11 or 0011 on the mailstation, mailstation2, DM100i, DM125, DM300C, DM400C, DM475, DM Infinity, SendPro C Lite, SendPro C, SendPro+ (8H10), SendPro C Auto (9H10)
Refill your meter for a smaller amount or check your postage balance to resolve "Balance Too Low" or "Insufficient Funds".
Refill your postage funds for printing postage as soon as you receive a message that your available funds are low.
Learn how to upload Envelope Printing transactions on the SendPro C, SendPro+.
Learn how to set the Envelope Printing low funds warning on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Use the Print Refill Receipt app to view receipts of previous postage refills.
Learn how to perform Canada Post postal inspections for Envelope Printing on the SendPro C, SendPro+.
Learn how to get a Canada Post refund for damaged or incorrectly printed mail in Envelope Printing on the SendPro C, SendPro+, SendPro C Auto.
Learn how to change the default refill amount for Envelope Printing on the SendPro C, SendPro+, SendPro C Auto.
Learn how to check the postage available for printing envelopes on the SendPro C, SendPro+, SendPro C Auto.
Learn how to check your PitneyWorks® balance in SendPro C, SendPro+, SendPro C Auto.
Applies to SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Rate Change
Perform updates to ensure that the device uses the latest postal rates and software when you send mail.
Reporting, History & Accounting
Learn how to manage your Canada Post postage funds on the SendPro® C, SendPro®+.
Applies to SendPro C, SendPro+ models with PCN 2H00 or 8H00
Learn how to use cost accounts to charge back Trackable Labels postage costs on the SendPro C, SendPro+, SendPro C Auto.
Learn how to add a single Trackable Label cost account on the SendPro C, SendPro+, SendPro C Auto.
Learn how to edit an Envelope Printing account on the SendPro C, SendPro+.
Learn how to create an Envelope Printing account on the SendPro C, SendPro+.
Learn how to delete an Envelope Printing account on the SendPro C, SendPro+.
Learn how to export a History Report in SendPro Online. This history report will also include activity performed on the SendPro C, SendPro+.
Email an account report to keep a record of how much departments or clients have spent on their postage over specific time periods.
Product Orders & Returns
Contact Pitney Bowes to remove funds from your Print on Envelopes account.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview